Terms and Conditions
We avoid unnecessary rules, with our main aim being to secure the enjoyment of our property for each and every guest.
Payment
50% payment is taken at time of booking, with the balance due 7 days prior to arrival. We’ll ask you to confirm the booking details as part of our registration process, which will include the total amount you’ve agreed to pay to stay with us. We accept all major debit and credit cards, as well as UnionPay free of additional surcharges (unfortunately this does not include American Express)
Arrival & Departure
Your accommodation is available to you from 4pm on the day of arrival. Check out is by 10.00am on the day of your departure. If you require an earlier check-in or later check-out time, please contact us prior to booking.
Cancellation Policy
We offer a full refund for any cancellations made 28 days prior to your arrival day. Any booking cancelled less than 28 days prior to your arrival date will be charged your 50% deposit fee. Within 7 days, 100% of your stay will be charged. Please note that cancellations include instances where guests choose to depart earlier than booked. Refunds are processed within 14 working days after we receive your cancellation. We advise all guests to ensure they have comprehensive travel insurance before booking.
Damages
You are responsible and liable for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report damages as soon as they occur. We reserve the right to make a charge to the guest’s credit/debit card, or send you an invoice, for repair or making good of any damage caused. We may also charge you for any forward bookings which needs cancelling as result of major damages caused where the room cannot be occupied until repaired.
Smoking
Please note that we operate a no smoking policy throughout The Manor and as such smoking is prohibited anywhere inside the property. Smoke damages including odours caused by yourself or any guest in your party will be charged. We reserve the right to charge for any additional nights that we cannot let the room/s as a result of smoking or its electronic cigarette (vaping) equivalent. A comprehensive smoke alarm system ensures our guests safety and this will activate in the event of cigarette smoke being present in any room.
Pets
Sorry, we cannot accommodate pets, unless by prior arrangement in writing.
Liability
We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Accessibility
We’re committed to making The Manor as accessible to all guests as possible. Sadly we do not currently have any guest bedrooms on the Ground Floor. Guests with mobility impairments should note that a number of large steps are a feature of the entrance to The Manor, and that our guest bedrooms on the First and Second Floor require the ascending of stairs. We strongly advice any guests with any accessibility requests contact us, as we’re committed to assisting wherever feasible. We operate a strobe and sounder alarm system which will assist guests with any hearing impairments in the event of an emergency.